CUSTOMER NOTICE

When ordering from us, If your parcel / DPD bag appears to be damaged or is in a poor state, Please refuse the parcel so that it is returned to us..
Once a parcel is signed for, we cannot accept any responsibility for damaged items!
Once a parcel is returned to us, we will contact you to arrange redelivery of replacement items.

Please Note: Anyone that has a business/ works in vape industry or are buying to resell cannot use any of our discounts/coupons or orders will be cancelled and refunded.

FOR NEXT DAY DELIVERY ALL ORDERS MUST BE PLACED BEFORE 2PM

 Saturday Delivery Service:


We can offer you a Saturday delivery at an additional cost:

Express 1kg bag: an additional charge of £8.69

Express 5kg bag: an additional charge of £9.72

Parcel up to 10kg: an additional charge of £9.72 (+£0.39 per any additional kilo)

if this is something that you are interested in please place this  in your notes or email us so we can invoice you for this service.

Please note Next Day Courier is subject to stock availability and items ordered.
                                         Excluding overseas includes Scottish Islands/Highlands and Isle of Wight/Man

 WHOLESALE NOTICE: ORDERS TO BE PLACED BY 7TH OF AUGUST TO GUARANTEE THEM ARRVING WITH YOU BEFORE WE BREAK UP ANY ORDERS PLACED AFTER THIS DATE RUN THIS RISK OF NOT BEING PROCESSED UNTIL OUR RETURN ON 27TH AUGUST WE WILL BE TAKING ORDERS AS NORMAL ON OUR RETURN.

Customer Notices:Just to give you all a heads up we are closing Friday 16th and reopening Tuesday 27th for our company's annual leave. To guarantee your orders getting to you before we break up we recommend orders be in by Tuesday 13th 2pm or they run the risk of not being processed until our return this gives us time to order ingredients in and them arriving with us before we break up. Any orders that are shipped on the Friday 16th will not be delivered until the Monday 19th so if you need any assistance with your order we will not be able to respond until our return so we recommend that you get your orders in for Thursday the 15th latest so if you have any issues/query's with your order someone will be here to help. Thank you all for your continued support

 

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Delivery Information

Delivery Information Retail Orders Only

We offer Free Postage on all retail orders over £50 which will be processed within 48hrs of Receipt and dispatched Royal Mail Second Class Standard. If you want faster delivery please opt for First Class.


All UK retail orders over £50 are delivered free Second Class Royal Mail within 48hrs of receipt  subject to promotions when the limit may be lowered or raised. Free shipping options only apply to retail UK orders. If you opt for free or 2nd Class Postage you do so at your own risk and it will be your responsibility to take this up with Royal Mail in the event of non delivery.

UK Second  Class 3-5  days

UK First Class 2-3  days

Rest of the World - Please email or call us for delivery options.

Please also refer to our Terms and Conditions

 

RETURNS & REFUNDS

If you’re shopping with us in any way either online or by telephone you are covered by the Distance Selling Regulations. These were established to ensure you have an the opportunity to cancel your order.

You have the right to cancel your order at any time, up to 7 working days after the day you receive it.

If you have paid a delivery charge, this will also be refunded, unless you’re only returning part of the order. If this is the case, you will still need to pay the  delivery charge in full and it cannot be refunded.

The item/s must be returned to us in the original packaging in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done within 14 days of receipt at your cost.

These terms do not apply to items that have been personalised or to intimate, perishable or time-critical goods including Atomisers.

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