PLEASE BE AWARE

 Customer Notice!

When ordering from us, If your parcel appears to be damaged / In  a Royal Mail bag or is in a poor state, Please refuse the parcel so that it is returned to us..
Once a parcel is signed for, we cannot accept any responsibility for damaged items! 
Once a parcel is returned to us, we will contact you to arrange redelivery of replacement items. 

Delivery and Returns

Delivery Information

Delivery Information Retail Orders Only

We offer Free Postage on all retail orders over £40 which will be processed within 48hrs of Receipt and dispatched Royal Mail Second Class Standard. If you want faster delivery please opt for First Class.


All UK retail orders over £40 are delivered free Second Class Royal Mail within 48hrs of receipt  subject to promotions when the limit may be lowered or raised. Free shipping options only apply to retail UK orders. If you opt for free or 2nd Class Postage you do so at your own risk and it will be your responsibility to take this up with Royal Mail in the event of non delivery.

UK Second  Class 3-5  days

UK First Class 2-3  days

Rest of the World - Please email or call us for delivery options.

Please also refer to our Terms and Conditions

 

RETURNS & REFUNDS

If you’re shopping with us in any way either online or by telephone you are covered by the Distance Selling Regulations. These were established to ensure you have an the opportunity to cancel your order.

You have the right to cancel your order at any time, up to 7 working days after the day you receive it.

If you have paid a delivery charge, this will also be refunded, unless you’re only returning part of the order. If this is the case, you will still need to pay the  delivery charge in full and it cannot be refunded.

The item/s must be returned to us in the original packaging in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done within 14 days of receipt at your cost.

These terms do not apply to items that have been personalised or to intimate, perishable or time-critical goods including Atomisers.

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