When ordering from us, If your parcel / DPD bag appears to be damaged or is in a poor state, Please refuse the parcel so that it is returned to us..
Once a parcel is signed for, we cannot accept any responsibility for damaged items!
Once a parcel is returned to us, we will contact you to arrange redelivery of replacement items.
Please Note: Anyone that has a business/ works in vape industry or are buying to resell cannot use any of our discounts/coupons or orders will be cancelled and refunded.
FOR NEXT DAY DELIVERY ALL ORDERS MUST BE PLACED BEFORE 2PM
Saturday Delivery Service:
We can offer you a Saturday delivery at an additional cost:
Express 1kg bag: an additional charge of £8.69
Express 5kg bag: an additional charge of £9.72
Parcel up to 10kg: an additional charge of £9.72 (+£0.39 per any additional kilo)
if this is something that you are interested in please place this in your notes or email us so we can invoice you for this service.
Please note Next Day Courier is subject to stock availability and items ordered.
Excluding overseas includes Scottish Islands/Highlands and Isle of Wight/Man
WHOLESALE NOTICE: ORDERS TO BE PLACED BY 7TH OF AUGUST TO GUARANTEE THEM ARRVING WITH YOU BEFORE WE BREAK UP ANY ORDERS PLACED AFTER THIS DATE RUN THIS RISK OF NOT BEING PROCESSED UNTIL OUR RETURN ON 27TH AUGUST WE WILL BE TAKING ORDERS AS NORMAL ON OUR RETURN.
Customer Notices:Just to give you all a heads up we are closing Friday 16th and reopening Tuesday 27th for our company's annual leave. To guarantee your orders getting to you before we break up we recommend orders be in by Tuesday 13th 2pm or they run the risk of not being processed until our return this gives us time to order ingredients in and them arriving with us before we break up. Any orders that are shipped on the Friday 16th will not be delivered until the Monday 19th so if you need any assistance with your order we will not be able to respond until our return so we recommend that you get your orders in for Thursday the 15th latest so if you have any issues/query's with your order someone will be here to help. Thank you all for your continued support
